Terms and Conditions
Last updated: February 7, 2026
1. Acceptance of Terms
By accessing and using the Oz Health electronic health record platform and related services, including the patient portal, mobile application, and communication services (collectively, the "Services"), you agree to be bound by these Terms and Conditions. If you do not agree, do not use the Services.
2. Description of Services
Oz Health provides a cloud-based electronic health record platform for healthcare providers and their patients. Services include appointment scheduling, clinical documentation, patient messaging, lab result delivery, prescription management, billing, and SMS/email notifications.
3. SMS and Email Communications
By providing your phone number and/or email address and opting in, you consent to receive transactional messages from Oz Health, including appointment reminders and confirmations, lab result availability notifications, care-related messages from your provider, and account/portal notifications.
Message frequency varies based on appointment schedule and care activity, typically 1-5 messages per week.
Message and data rates may apply. Carrier rates apply. Oz Health does not charge for SMS notifications.
Reply STOP to opt out at any time. You may opt back in by replying START or updating preferences in the portal. Reply HELP for assistance, or email support@ozhealth.com.
4. User Accounts
You are responsible for maintaining the confidentiality of account credentials and for notifying your provider if you suspect unauthorized access. Oz Health reserves the right to suspend accounts that violate these terms.
5. Privacy and Data Protection
Your use of the Services is also governed by our Privacy Policy. Oz Health follows HIPAA requirements and applicable state privacy laws for the handling of PHI.
6. Prohibited Uses
You agree not to use the Services for unlawful purposes, attempt unauthorized access, interfere with operation, transmit malicious code, or impersonate another person or entity.
7. Intellectual Property
The Services, including software, designs, text, graphics, and related content, are owned by Oz Health and protected by intellectual property laws. Use is granted as a limited, non-exclusive, non-transferable license.
8. Disclaimer of Warranties
The Services are provided "as is" without warranties of any kind. Oz Health does not provide medical advice; the platform supports providers and patients and does not replace clinical judgment.
9. Limitation of Liability
To the fullest extent permitted by law, Oz Health is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the Services.
10. Changes to Terms
Oz Health may modify these Terms at any time. Material changes may be communicated by email or through the Services. Continued use after changes constitutes acceptance.
11. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law principles.
12. Contact
For questions regarding these Terms, contact Oz Health at support@ozhealth.com or (646) 204 5726.